PAYMENT
All payments are processed through PAYPAL.
SHIPPING
****Due to limited transportation availability as a result of nationwide COVID-19 impacts package delivery times may be extended.****
Most in-stock are processed within 1-2 business days (M-F). Orders placed on holidays or weekends will begin processing the next business day. If items are out of stock we notify you by email.
Pictures of your product being packaged and shipped can be emailed to you if you request for it.
USPS First Class Mail
$5.99 per item
*Typical delivery times are 2-4 business days
*Deliveries to Hawaii or Alaska may take 3-6 business days.
***ALL SALES ARE FINAL***
No refunds, exchanges, or cancellations.
DAMAGES
To be eligible for replacement, all claims for damaged items upon receipt must be made within 3 days of delivery by email with a picture, and a return of the product to jtnmermaid@gmail.com, and returned to:
Jamillah The Neighborhood Mermaid
PO Box 12323
Cincinnati, Ohio 45212
LOST OR STOLEN PACKAGES
JTNM is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, JTNM will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.
ADDITIONAL POLICIES AND FAQS
COLORS
We have made every effort to display as accurately as possible the colors of our products that appear on our Shop page. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.
